Client Reviews

Big I Best Practices Agency 2022

What Our Clients Are Saying

Our clients make us better. We strive to help serve them in all of their insurance needs. Because of our exceptional service, we are proud to have such rave reviews, but you don’t need to hear it from us- you can hear it straight from our clients!

Click Here To Share Your Experience

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Great customer relations and speedy results.
Thanks Jennifer for all your help.
Definitely a five star rating.

- Jerry Lowe

Mark was so helpful with helping us when our homeowners insurance rate went crazy! He took the time to listen to our needs and found us new coverage, less expensive and more coverage! Mark as always been a great asset to DMI/King Insurance! Always friendly and never did he make me feel I was bothering him, very professional!

- Tricia T.

I had Kathy Jenkins handling my account and she was very diligent and informative about tracking down the company that was doing my insurance policy. Apparently, the company had a large number of policies to do, but she kept checking for me and following up to make sure that it eventually got done. I’m very happy with what she did for me.

- Lexi Barrington

Liane Townsend has been a gift from God as she navigates me through our new policy after our other insurer made adjustments as to who they would carry. This forced us to have a new policy with a different carrier, causing us quite a lot of distress. Liane stepped right up to the plate and worked line item by line item with us, ensuring we understood each facet of the new policy. She has also offered to engage with the new insurance company on all of our questions, and give us call backs . I have never worked with this dedicated of an individual in my entire life, and feel confident that she has a great future ahead of her. One in a million!

- Sharon Mohlman

Jennifer McKensie was excellent to work with and so responsive. Saved me a lot of money too!!! Highly recommend her.

- Michelle Haben

Phenomenal customer service – we would highly recommend their services! Jennifer McKenzie is responsive, thorough, and attentive! 10 out of 10!

- Crystalle S.

Armani Jouzdani helped us clear up a problem when we traded in our 2023 kia sportage for a 2024 sedona. when we called to have it insured the vin number was not in system. Later my wife got a letter from the state that the insurance was denied and were going to pull her license to drive. Armani got travelers on the phone and in a three way call was able to correct the situation. she e-mailed me the forms and was able to take them to the license bureau and resolve the situation. Armani was great and said call if any problem. she was very competent and thanks to her thing are fine now.

- Gary Allison

Kelly Zoltewicz was excellent, persistently trying her best and not being afraid to implement as many strategies as she could to lower our insurance costs. Florida is a tough insurance market for consumers–but my wife and I really appreciated having Kelly on our side.

- James H.

Thanks for the help and great service.

- Colby Driggers

Shelly took excellent care of my needs and questions in securing my home insurance. Definitely a knowledgeable professional.

- Mark E.

Excellent response to my needs and in a timely manner. Would recommend Jen for any customer!

- Jerone Lowe

Melinda R. has been great to work with. She is quick to respond and always a pleasure on the phone. Thank you for all you do!!

- Nicole D.

I love having Kayla as my insurance agent. She is always very helpful and attentive to my needs and worries. She has a very quick response time and is always such a joy to speak to. Her demeanor makes my day better. We need more Kayla’s out there!

- Courtney E.

Armonie was very helpful and friendly. She was very efficient and answered all my questions.

- Judy Walsh

Today, my wife Cathy and I were purchasing our lease vehicle at Toyota of Orlando, we needed some insurance help and was extremely satisfied with the help we received from Ms Barbara Poliquin. She addressed our needs and concerns very professionally. She is a true professional and provided us with the documentation that was required to make our purchase go forth in a smooth manner. We can’t thank her enough, she is a total asset to King- Insurance Company. We continue to look forward of doing business with king Insurance Company.

- Edward J. Torres

Martha Reed was great thanks for working to fast

- David Dondona Sr

Working with Account Manager Jasmine Smith of King Insurance was very easy. She was very professional and took care of my requests quickly.

- Bryan Valentine

Martha Reed was extremely helpful to me today. Very professional and friendly. I hope to speak with her if I have any other issues. She is a very valuable team member and great representative of your company !

- Kathleen Henebury

I typically don’t leave reviews, but in this case I feel compelled. Not only did Jennifer McKenzie get all the coverage on my property updated with little to no effort on my part, she lowered my premium a couple thousand dollars! Best insurance agent ever!

- Christopher W.

Martha solved my problem this morning! She should be a very valued team member!

- Kathleen Henebury

I called Friday and spoke with Bethany Turner. Bethany was professional, friendly and very helpful. I explained what I needed. She provided excellent customer service and quickly followed through with my request and even emailed back to let me know that everything was completed as needed. So nice to feel like a valued customer! Bethany is a class act!

Kathleen Severance

- Kathleen Severance

Jasmine went above & beyond any other insurance agent I’ve ever dealt with! Her professionalism and persistence in finding me a great auto insurance company got me a great rate! I appreciate the effort & time! Great customer service!

- Jeannine D.

Jennifer McKenzie is the best.

- Dean M.

I just want to say big thanks to Theresa for being such a great helper on finding me and my family a great deal on the car insurance. She is such a pleasure to work with and is very understanding. I would definitely recommend new customers to work with Theresa because she deserves 10⭐ ⭐⭐⭐⭐⭐⭐⭐⭐⭐

- Tina Pone

Jennifer did a great job helping me process the details of my policy and we were able to find some cost savings once i updated my information accurately in the system. Unbeknownst to me we had some misassigned items and we were able to fix that over the phone quickly and easily.

- Joshua S.

I wanted to take a moment and thank Shelley Smith for her stellar customer service! I needed a new policy quickly. I spoke to her and within the hour, she had a new policy at a better rate and my insurance cards sent via email. She was very friendly and demonstrated exemplary customer service.

- Chelsea H.

Jennifer suggested that I get a roof inspection done and walla! Saved me on my homeowners insurance!

- Scott S.

Meeting and working with Kacey Mattock was a “happy accident”. I found her last year when I suddenly had to replace a home policy. She has been nothing but helpful and I totally appreciate her and King Insurance.

- Sybil Theed Davis

I’ve had a positive experience working with Liane Townsend. She has been proactive in several cases where both the insurance company and the mortgage company needed to get in sync. Also, she has taken the initiative to find alternative insurance policies with more favorable prices for my property. I would recommend her for property insurance matters.

- Juan E.

Jennifer is so helpful and professional. I am so thankful for her and really enjoy working with her for our insurance needs.

- Stefanie Maxwell


Thanks for always being so prompt to answer questions and assist us with policy changes ,
We really appreciate you 🤗🤗

- Bettie P.

Excellent service by Jennifer McKenzie!

- Kevin Davis

Jasmine had fantastic service and made my transaction to obtain insurance very pleasant and easy! You rock! Thanks again!

- Manawel Nazzal

Liane Townsend is the consummate professional, always prompt and thorough. She explains all our options so we can make the best decision for us. Liane is friendly, courteous, and helpful.

- Katie Martin G.

Kacie is the best ! Thank you for taking time to Explain everything ! Call them

- Jan Newman

Jennifer McKenzie was a great help when I had to change my home insurance! Saved me money too!

- Denise C

Jennifer McKenzie has done a great job helping me get through this homeowner insurance quote. She has helped me get answers, helped me with the next steps and is very fast and efficient on getting back to me.

- Cecelia H.

I had the good fortune and distinct pleasure of working with Jennifer McKenzie when converting the insurance coverage on a property that I own from homeowners to rental. She was efficient, and so much more than competent, and as nice a person as you could ever hope to meet. I am well please, and I highly recommend Jennifer McKenzie.

- Sally Rude

We have 9 companies of which have many properties to insure, and Walter and Delfina have done an outstanding job assisting us with all of our insurance needs. They gone above and beyond to assist us and it is with pleasure that I write this review.

- Ramona Sasso

Excellent service. 5 stars. Wish I could give more.

- Robert Darnell

I would like to commend Alicia Bryce for her excellent customer service. I have contacted her many times and she has been very patient with me, changing, coverages, etc. I get very confused sometimes and she has taken the time to explain everything to me. She is an excellent agent and I am happy to be able to work with her.

- Kerrye Dyer

I have been shopping around for an insurance policy for my golf cart and Jennifer McKenzie was able to make that happen. She is a very professional and personable agent. FIVE STARS ⭐️ rating in my book for exemplary service.

- Angel Buenrostro

Jennifer McKenzie was super helpful today in getting a new car added for coverage and also in making sure my family and I have the best coverage available for our specific needs.

Highly recommend King!

- E.K.

King Insurance is fantastic! They quoted me a price immediately, and it was very reasonable.

- Linda N.

Thank you Susan for everything you did for me. You are the best.

- Superior Plaster, LLC

New customer and we are very happy with everyone we have had the pleasure of speaking to.

- Paul M.

Julie Arthur is an absolute asset to King insurance. She did everything possible to make sure that we stayed covered and fought for us through the entire process. Insurance is complicated and she made it as easy as possible.

- Tristan Hiers

I have been dealing with Mrs. Sissy Hughes at King Ins. She has been so sweet and professional. It has been a true pleasure to talk to someone who truly cares about their customers. We need more Sissy Hughes in this world.

- Penny Cheek

Tony Garcia helped me with what I needed to complete my insurance renewal.

- Neomi F.

I have been dealing with LeAnna for several years now. She is personable, professional, responds quickly to any requests, adjustments, or questions. I can, without hesitation, recommend LeAnna for all of your insurance needs.

- Mike K.

Julie Arthur is an amazing person! I was looking for car insurance & she found a quote for me so quickly! She’s a very kind, knowledgeable lady, who actually treated me like a person and not just an insurance quote! I highly recommend do business with King Insurance Partners, most especially, with Julie Arthur!

- Jennifer Schmidt

I like the way your personnel treats people.

- Anibal Matos

Teresa Arthur has gone above and beyond to help us with our insurance! She is professional and very knowledgeable. We highly recommend Teresa and King Insurance!!

- Theresa R.

We needed additional documents for our flood insurance. Teresa was extremely helpful, and we had what we needed in less than an hour.

- Margaret D.

Kathy was such a pleasure to work with. She understood what our needs were and went above and beyond to get a quote that was perfect for our family home. She made a process that can be stressful and overwhelming very easy and understandable.

- Nadia C.

Excellent advice and service from our rep!

- Mark McLilly

Excellent service and very professional. This insurance company takes the time to answer all your questions!

- Walter Wobig

Judy, thank you so much. thanks for taking the time and acting so fast.

- Miriam Woosley

Judy is 5 STAR!!! Great public relations. Fast & thoughtful

- Kelly M.

Debbie is always professional, thorough and knowledgeable. She takes time to answer my questions and is always engaged in our conversations. She is prompt in getting back with me and always provides the information requested. Thank you Debbie!

- Richard K.

King insurance is great! Rosa helped me every step of the way, going above and beyond. My initial request was small, but she is so great, I am moving other policies to King Insurance. A+ firm, ask for Rosa!

- John H.

Rosa Bonilla was great. I needed home insurance and called many different agencies. No one I spoke with was very helpful.
I called Kings insurance and Rosa was my agent that I spoke with.
I did not have all the information that she needed… she assured me that it was ok, that I could send it to her.
She helped me with my insurance needs and was very pleasant. I had no idea what I had to do… she walked me through the process..
It had been a very stressful process until I called Kings insurance and spoke with Rosa.
Now I am going to get an auto insurance quote.
I would recommend contacting Kings Insurance for your insurance needs.
If all the agents are as friendly and helpful as Rosa was…. you will be in good hands.

- Lisa Crosby

Debbie Adams is doing a great job and I will call her in September to look at our auto.

- Gary Cooper

I would like to commend your agent, Charlene Green, for her thorough search for a homeowner policy for us in Central Florida..not an easy job! She was helpful personable, knowledgeable and made the experience a pleasure!

- Patricia W.

After spending a half day trying to get quotes online…and many subsequent useless phone calls a day or two later…from supposed “agents”…who merely were referring me to another three online “insurers”. I gave up on them. I called King Agency. What a joy to work with professionals like Leanna Fonsea who was knowledgeable and efficient. Thanks to her and her colleagues.

- Paul B.

Thank you for caring and kind employees. Everyone I have contacted about insurance has been knowledgeable and timely with my needs.

- John Armer

Thank you for all your great work!

- Bobby Wells

The staff at King Insurance Partners has been an absolute delight to interact with. They’re able to keep people and policies in proper perspective and balance.

- Patricia B.

Armani was so helpful, kind, and respectful. She helped me navigate getting the information sent to her that was needed. I appreciated her more than she knows! Thank you Armani!

- Dolores Buckner

Thank you for being so patient and understanding with regards to my homeowners insurance. It was a pleasure to work with Armani. I would highly recommend this company for any future insurance needs.

- Ron C.

I just completed some online assistance with King Ins and had a very pleasant experience with Sue. It’s nice to do business with a friendly individual.

- Raymond Miller

Sue Hughes is the agent I always seem to reach and I’m so glad because she is Awesome!! So helpful and professional…five stars for Sue Hughes!!

- Susana Canon

Awesome customer service from King Insurance and the team assigned to my commercial policies. Communication is key and as a customer that’s all I ask for. Brenda Nichols- Danielson has been my agent for over a decade and absolutely love working with her.

- Mary Lee

Great job and amazing 🙂 performance

- Fabiano De Souza

Cherell Green assisted me on January 12th concerning my Auto and Umbrella Policies, both of which were coming up for renewal. She made sure I understood what was required and I appreciated her kindness. In addition, I made sure that my Home Owner’s policy was up to day and Cherell was also very helpful.

- Frances Cappellini

Donna was extremely helpful in assisting me this afternoon in adjusting my policy. Very knowledgeable and professional in every way.

- Susan S.

Best insurance office, always there when you need them.

- George P.

Sue is one of the most pleasant people that I’ve talked with, She goes out of her way to make sure that she helps me with all my insurance needs.

I vote for giving Sue a raise, She is truly an asset to your company.


- Holly Ogle

I wanted to inform you of my happiness and assistance that I received from Adam Spiegel, an agent of yours. (Also Jesenia was very helpful and kind!) He did the impossible which was to lower my homeowners insurance policy $2400 by helping me to get a new 4 point and wind mitigation. This qualified me for a mortgage refi which saved me financially. He worked very hard to assist me, was there to answer any question, is extremely knowledgeable and refused (luckily) to allow me to switch to another agency as I was grandfathered in with this one and he states the other would drop me next year. He even spoke to my sister on the phone and helped her assist me with this situation. Because of his due diligence, my situation is solved and I am forever grateful.In fact, He is also going to help me with my car insurance rates also!

Thank you again for having him on your team!

- Danielle Marese

Top notch Insurance and customer service. 5 star all the way!

- Jason Meyers

Theresa and Donna are awesome too work with for they are smart, quick, attentive and very patient and helpful.

- Mary Kim Carmody

Kathy did a great job finding us a policy with all the problems with hurricane IAN it was not easy but she came thru…THANK YOU KATHY.

- Mark Essenmacher

Good Job. Thank you

- Bruce Buxton

I am looking forward to being one of King Insurance Partners’s customers. Alicia Bryce has helped me tremendously. She is very professional. Thank you for everything.

- Rosalie Graziano

I am contacting you in regards to one of your employees. Liane Townsend. You are fortunate to have such a conscience employee working for you. She did a thorough job getting comparative quotes for Louise and I. We decided to change companies because American Integrity doubled, yes doubled our premium. So, Liane took care of us through every step of the process of changing insurance companies. It was a pleasure to work with her. Any questions or concerns I had were addressed immediately. It was as good as being at the office at her desk. Thanks for having such a diligent and efficient employee.

- James Fazenbaker

Great service and right on time. Good people. Spot on. Second to none. I have been in business for over 25 years and used others before I was reared to King Insurance Partners and glad I have them on my side.

- Richard Acqafredda

Can’t thank Barbara enough. She was knowledgeable and solved an issue and very pleasant while doing so. I’ll rate your customer service a 10.

- Sally S.

As usual, Kim came through in a very speedy and professional manner.

- Al Davis

Amazing service as usual. You feel like you’re part of the family.

- Craig Carter, Coldwell Banker Commercial

I just wanted to let you know how much I appreciate Liane. I had no idea that Avatar was not renewing my homeowner’s policy until she emailed me. Avatar claims that they sent me a notice 6 months back in April but there is no way that I ever received any communication from them to that effect. Anyways, Liane was all over it and emailed me several different quotes. And I threw her a curve ball when I let her know that my girls were getting a trampoline for Christmas. She didn’t flinch and found me a great quote from a company that would cover us with the trampoline. She totally saved me. Thank you so much for the excellent customer service! I will refer all of my friends and family to Liane and King Insurance Partners.

- Chris H.

Debbie Adams is a God-send! She was very informative and got my coverage up in running so fast it was unbelievable! I recommend everyone to King Insurance Partners!!

- Victoria Britt

Excellent! You helped us by searching for the best policy at a good price. Thank you.

- Daniel Di Francesco

This year we worked with Liane. We had so many questions, and she stayed incredibly patient, pleasant and helpful with us. Her messages were always prompt, and even though our issues were small, she still made us feel like a priority to her. King Insurance Partners has proved time and again that it has the best customer service!

- Tracy S.

It has been an easy transition to obtain homeowners insurance from King Insurance Partners. Debbie was so helpful it made our transaction painless. Thank you King Insurance Partners.

- Patricia Nickel

King Insurance Partners of Gainesville was exceptional! Debbie Adams was refereed to me and I could not be happier. Most of us do not know much about the insurance industry but Debbie made the experience easy and is very knowledgeable in her conveyance of the process. Within 24 hours she had my properties covered! Her quick email and phone responses were very professional and so appreciated. I will definitely use Debbie and King Insurance Partners in the future, as well as referring to my friends and coworkers. Thank You Debbie!

- Dennis G.

Kim C was great as always.

- Jeff Lorenzo

Liane Townsend did a terrific job locating two house insurance quotes for me. Thx so much.

- Joyce LaCagnina

We appreciate how Barbara worked with us through a difficult problem in which an underwriter’s inspector falsely claimed that he saw a trampoline on our property. With her guidance, we were able to prove that this accusation was false. Thank you for your help Barbara.

- Mark Hazen

This insurance agency has the best, most hardworking, caring people I have ever worked with. Debbie Adams is fabulous, she goes above and beyond in helping you achieve what is necessary to get your property insured at the best rate possible!!!

- Johanna Marquez

I’d love to compliment my agent Liane Townsend on her professionalism and customer service skill! I had called with a paperwork problem during off hours and she promptly got back to me as soon as possible. Her tone and positive personality really helped to alleviate the stress about my concern. She was able to quickly and efficiently solve my issue, making me laugh at the same time. She absolutely made a huge difference to my day and I wanted to let your business know how much it was appreciated!

- Susan Boe

Brenda with King Insurance Partners is such a pleasure to work with. I can call her for many different things and she has helped me with everything. Brenda is very knowledgeable and Professional, Thank you so much for all you do.

- Teresa Mayfield, Don Ellis Painting

Christie and King Insurance Partners are very courteous and will go the extra mile for you when you need some assistance. They are quick to respond to inquiries and will do their best to get what you need quickly. No complaints at all, and our company has been using them for many many years now.

- Alexander Davila, Gleim

Your agent Debbie in Bellview was so fast during a stressful time. It was such a great feeling to not be put off till later. Thanks to everyone involved.

- Sally Steffey

We have been using Alicia Bryce for years for our insurance needs. I would like to recognize her commitment to her clients needs and not to mention the fast turnaround. She is very professional and one we trust. King Insurance Partners please take note, you need to have more reps like this. Keep up the great work Alicia!

- Elizabeth & Charles Fairbanks

Barbara P did an excellent job and had so much patience helping to renew my plan and I’m grateful for her… THANK YOU Barbara

- Kari Disgdiertt

I have had nothing but great service from Debbie Adams thus far, I have no doubt that the service will continue.

- Charles Osgood

I wanted to say thanks for the prompt attention to my request for Certificate Of Insurance forms being processed . Without a current Marion County Certificate I am not legally allowed to contract work. In the world we live in today I was concerned this would not be handled quickly enough. But it was handled very quickly and I appreciate this very much.


Awesome customer service!! I contacted this company in the hopes to find home owners insurance, a very nice lady by the name of Debbie Adams replied back to my email. My situation was not a normal one and she went above and beyond to help me. From day one she was extremely helpful and very informative. I’m not sure of the last time when I had such great customer service and felt very comfortable discussing any issue I had in order for her to help me with my situation. I give this company 5 stars for there customer service and I highly recommend King Insurance Partners. Thank you again!!

- Ronda Carney

I can’t say enough positive things about King Insurance Partners. Our Temple has never dealt with such a professional company. Every time I ask for information, I find the staff to be knowledgeable, helpful, and really interested in providing quality customer service. Thank you King Insurance Partners. I will be recommending you to my colleagues.

- Heidi Cherry, Temple Beth Israel

Brenda always goes above and beyond to help us and always provides a positive experience! One of the easiest companies I have had the pleasure to work with.

- Jessica Nisbett, United Way of Marion County

We, as an organization, keep Brenda busy. We have a lot of events and many times find ourselves needing a certificate with very little notice. Brenda always comes through! It is nice knowing she is there and will always get us what we need, when we need it. Even when we are in a time crunch and I’m sure not making things easy for her, she keeps her attitude friendly and professional. Brenda is a lot of the reason why we have our insurance where we have it. Big thanks to Brenda!!!

- Cathy B.

We have always used Brenda Nicols-Danielson, you will never know if she has a bad day. Her telecommunications sound enthusiastic over the phone. You can tell she is smiling over the phone, and to me, that speaks volumes!

- Sonja Smith, Rick Smith Plumbing Inc.

I have been working with Debbie Adams and just wanted to say how awesome agent she is and how and attentive she is to my insurance needs and requests. She always responds quickly to me and is just an outstanding insurance agent. Her customer service is heads above all of the rest of the insurance companies I have dealt with in the past. She is a very valuable employee and represents her company very well. Thank you Debbie for your wonderful assistance and help with my insurance needs. I really appreciate it!

- Susanna Campbell

Barbara has helped me over the last two days securing new insurance for my home and autos. It is truly wonderful to receive the level of service which Barbara gave me during this time. Her professionalism and follow-through were a pleasant departure from the business world today. Barbara is an outstanding associate and it was truly a pleasure to work with her for me. Please congratulate her for me.

- Richard Cupertino

Mrs. Harris is wonderful to work with. Fantastic 5 star.

- Justin Green

It was a pleasure working with Barbara, she was really helpful walking me through everything for providing me with insurance, I give her a 10 out of 10, she will be my go to for future needs.

- Doug Byrd

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