Client Reviews

Big I Best Practices Agency 2022

What Our Clients Are Saying

Our clients make us better. We strive to help serve them in all of their insurance needs. Because of our exceptional service, we are proud to have such rave reviews, but you don’t need to hear it from us- you can hear it straight from our clients!

Click Here To Share Your Experience

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Great job and amazing 🙂 performance

- Fabiano De Souza

Cherell Green assisted me on January 12th concerning my Auto and Umbrella Policies, both of which were coming up for renewal. She made sure I understood what was required and I appreciated her kindness. In addition, I made sure that my Home Owner’s policy was up to day and Cherell was also very helpful.

- Frances Cappellini

Donna was extremely helpful in assisting me this afternoon in adjusting my policy. Very knowledgeable and professional in every way.

- Susan S

Best insurance office, always there when you need them.

- George P

Sue is one of the most pleasant people that I’ve talked with, She goes out of her way to make sure that she helps me with all my insurance needs.

I vote for giving Sue a raise, She is truly an asset to your company.

Thanks,

- Holly Ogle

I wanted to inform you of my happiness and assistance that I received from Adam Spiegel, an agent of yours. (Also Jesenia was very helpful and kind!) He did the impossible which was to lower my homeowners insurance policy $2400 by helping me to get a new 4 point and wind mitigation. This qualified me for a mortgage refi which saved me financially. He worked very hard to assist me, was there to answer any question, is extremely knowledgeable and refused (luckily) to allow me to switch to another agency as I was grandfathered in with this one and he states the other would drop me next year. He even spoke to my sister on the phone and helped her assist me with this situation. Because of his due diligence, my situation is solved and I am forever grateful.In fact, He is also going to help me with my car insurance rates also!

Thank you again for having him on your team!

- Danielle Marese

Top notch Insurance and customer service. 5 star all the way!

- Jason Meyers

Theresa and Donna are awesome too work with for they are smart, quick, attentive and very patient and helpful.

- Mary Kim Carmody

Kathy did a great job finding us a policy with all the problems with hurricane IAN it was not easy but she came thru…THANK YOU KATHY.

- Mark Essenmacher

Good Job. Thank you

- Bruce Buxton

I am looking forward to being one of King Insurance Partners’s customers. Alicia Bryce has helped me tremendously. She is very professional. Thank you for everything.

- Rosalie Graziano

I am contacting you in regards to one of your employees. Liane Townsend. You are fortunate to have such a conscience employee working for you. She did a thorough job getting comparative quotes for Louise and I. We decided to change companies because American Integrity doubled, yes doubled our premium. So, Liane took care of us through every step of the process of changing insurance companies. It was a pleasure to work with her. Any questions or concerns I had were addressed immediately. It was as good as being at the office at her desk. Thanks for having such a diligent and efficient employee.

- James Fazenbaker

Great service and right on time. Good people. Spot on. Second to none. I have been in business for over 25 years and used others before I was reared to King Insurance Partners and glad I have them on my side.

- Richard Acqafredda

Can’t thank Barbara enough. She was knowledgeable and solved an issue and very pleasant while doing so. I’ll rate your customer service a 10.

- Sally S.

As usual, Kim came through in a very speedy and professional manner.

- Al Davis

Amazing service as usual. You feel like you’re part of the family.

- Craig Carter, Coldwell Banker Commercial

I just wanted to let you know how much I appreciate Liane. I had no idea that Avatar was not renewing my homeowner’s policy until she emailed me. Avatar claims that they sent me a notice 6 months back in April but there is no way that I ever received any communication from them to that effect. Anyways, Liane was all over it and emailed me several different quotes. And I threw her a curve ball when I let her know that my girls were getting a trampoline for Christmas. She didn’t flinch and found me a great quote from a company that would cover us with the trampoline. She totally saved me. Thank you so much for the excellent customer service! I will refer all of my friends and family to Liane and King Insurance Partners.

- Chris H.

Debbie Adams is a God-send! She was very informative and got my coverage up in running so fast it was unbelievable! I recommend everyone to King Insurance Partners!!

- Victoria Britt

Excellent! You helped us by searching for the best policy at a good price. Thank you.

- Daniel Di Francesco

This year we worked with Liane. We had so many questions, and she stayed incredibly patient, pleasant and helpful with us. Her messages were always prompt, and even though our issues were small, she still made us feel like a priority to her. King Insurance Partners has proved time and again that it has the best customer service!

- Tracy S.

It has been an easy transition to obtain homeowners insurance from King Insurance Partners. Debbie was so helpful it made our transaction painless. Thank you King Insurance Partners.

- Patricia Nickel

King Insurance Partners of Gainesville was exceptional! Debbie Adams was refereed to me and I could not be happier. Most of us do not know much about the insurance industry but Debbie made the experience easy and is very knowledgeable in her conveyance of the process. Within 24 hours she had my properties covered! Her quick email and phone responses were very professional and so appreciated. I will definitely use Debbie and King Insurance Partners in the future, as well as referring to my friends and coworkers. Thank You Debbie!

- Dennis G.

Kim C was great as always.

- Jeff Lorenzo

Liane Townsend did a terrific job locating two house insurance quotes for me. Thx so much.

- Joyce LaCagnina

We appreciate how Barbara worked with us through a difficult problem in which an underwriter’s inspector falsely claimed that he saw a trampoline on our property. With her guidance, we were able to prove that this accusation was false. Thank you for your help Barbara.

- Mark Hazen

This insurance agency has the best, most hardworking, caring people I have ever worked with. Debbie Adams is fabulous, she goes above and beyond in helping you achieve what is necessary to get your property insured at the best rate possible!!!

- Johanna Marquez

I’d love to compliment my agent Liane Townsend on her professionalism and customer service skill! I had called with a paperwork problem during off hours and she promptly got back to me as soon as possible. Her tone and positive personality really helped to alleviate the stress about my concern. She was able to quickly and efficiently solve my issue, making me laugh at the same time. She absolutely made a huge difference to my day and I wanted to let your business know how much it was appreciated!

- Susan Boe

Brenda with King Insurance Partners is such a pleasure to work with. I can call her for many different things and she has helped me with everything. Brenda is very knowledgeable and Professional, Thank you so much for all you do.

- Teresa Mayfield, Don Ellis Painting

Christie and King Insurance Partners are very courteous and will go the extra mile for you when you need some assistance. They are quick to respond to inquiries and will do their best to get what you need quickly. No complaints at all, and our company has been using them for many many years now.

- Alexander Davila, Gleim

Your agent Debbie in Bellview was so fast during a stressful time. It was such a great feeling to not be put off till later. Thanks to everyone involved.

- Sally Steffey

We have been using Alicia Bryce for years for our insurance needs. I would like to recognize her commitment to her clients needs and not to mention the fast turnaround. She is very professional and one we trust. King Insurance Partners please take note, you need to have more reps like this. Keep up the great work Alicia!

- Elizabeth & Charles Fairbanks

Barbara P did an excellent job and had so much patience helping to renew my plan and I’m grateful for her… THANK YOU Barbara

- Kari Disgdiertt

I have had nothing but great service from Debbie Adams thus far, I have no doubt that the service will continue.

- Charles Osgood

I wanted to say thanks for the prompt attention to my request for Certificate Of Insurance forms being processed . Without a current Marion County Certificate I am not legally allowed to contract work. In the world we live in today I was concerned this would not be handled quickly enough. But it was handled very quickly and I appreciate this very much.

- Steven Shaw, SHAW IRRIGATION REPAIRS INC

Awesome customer service!! I contacted this company in the hopes to find home owners insurance, a very nice lady by the name of Debbie Adams replied back to my email. My situation was not a normal one and she went above and beyond to help me. From day one she was extremely helpful and very informative. I’m not sure of the last time when I had such great customer service and felt very comfortable discussing any issue I had in order for her to help me with my situation. I give this company 5 stars for there customer service and I highly recommend King Insurance Partners. Thank you again!!

- Ronda Carney

I can’t say enough positive things about King Insurance Partners. Our Temple has never dealt with such a professional company. Every time I ask for information, I find the staff to be knowledgeable, helpful, and really interested in providing quality customer service. Thank you King Insurance Partners. I will be recommending you to my colleagues.

- Heidi Cherry, Temple Beth Israel

Brenda always goes above and beyond to help us and always provides a positive experience! One of the easiest companies I have had the pleasure to work with.

- Jessica Nisbett, United Way of Marion County

We, as an organization, keep Brenda busy. We have a lot of events and many times find ourselves needing a certificate with very little notice. Brenda always comes through! It is nice knowing she is there and will always get us what we need, when we need it. Even when we are in a time crunch and I’m sure not making things easy for her, she keeps her attitude friendly and professional. Brenda is a lot of the reason why we have our insurance where we have it. Big thanks to Brenda!!!

- Cathy B.

We have always used Brenda Nicols-Danielson, you will never know if she has a bad day. Her telecommunications sound enthusiastic over the phone. You can tell she is smiling over the phone, and to me, that speaks volumes!

- Sonja Smith, Rick Smith Plumbing Inc.

I have been working with Debbie Adams and just wanted to say how awesome agent she is and how and attentive she is to my insurance needs and requests. She always responds quickly to me and is just an outstanding insurance agent. Her customer service is heads above all of the rest of the insurance companies I have dealt with in the past. She is a very valuable employee and represents her company very well. Thank you Debbie for your wonderful assistance and help with my insurance needs. I really appreciate it!

- Susanna Campbell

Barbara has helped me over the last two days securing new insurance for my home and autos. It is truly wonderful to receive the level of service which Barbara gave me during this time. Her professionalism and follow-through were a pleasant departure from the business world today. Barbara is an outstanding associate and it was truly a pleasure to work with her for me. Please congratulate her for me.

- Richard Cupertino

Mrs. Harris is wonderful to work with. Fantastic 5 star.

- Justin Green

It was a pleasure working with Barbara, she was really helpful walking me through everything for providing me with insurance, I give her a 10 out of 10, she will be my go to for future needs.

- Doug Byrd

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